Orders typically take up to 48 hours (business days) to be dispatched after the purchase is confirmed. During this time, our team processes and prepares your order for shipment.
How will I know when my order has been dispatched?
Once your order is dispatched, you will receive a confirmation email containing your tracking number. This email will also provide information on how to track the status and location of your shipment.
Can I cancel my order?
Once an order has been placed, cancellations are not possible. We encourage you to review your order carefully before confirming the purchase. If you have any concerns or questions, please reach out to our customer service team for assistance.Can I make changes to the shipping address after placing my order?
Unfortunately, we're unable to modify the shipping address once your order has been placed.How will my order be packaged?
All orders will be shipped in standard packaging unless gift wrapping is selected in the shopping bag.What shipping options are available for orders within the United States?
Full-price purchases come with complimentary ground UPS shipping. Need it faster? Opt for overnight delivery at $50. Orders must be placed by 11 am EST for next day delivery. Please be aware that overnight shipments are not available on weekends or federal holidays, with delivery set for the following business day. Unfortunately, we do not deliver to P.O. Boxes and APO/FPO addresses.Do you offer international shipping?
Yes, we ship to over 60 countries. Please visit our footer and select your desired country for shipment to update the page with the relevant currency.What should I keep in mind for international orders?
Kindly note that orders shipped outside of the United States may be subject to import taxes, customs duties, and other fees determined by the destination country. Responsibility for these charges lies with the customer, and payment is typically collected upon delivery. For compliance with destination country laws and regulations, we may share product details and customer information with international shippers. Customers are advised to ensure their ordered items can be legally imported into the destination country.How can I track my order?
Once your order is carefully packed, you'll receive a confirmation email with your tracking number. If you have a registered account with Mark Cross, you can also check your order status online.