Customer Concierge

FAQ

Shipping

All orders will require a signature upon delivery. We are only able to deliver to the shipping address provided on your order. Changes are not permitted once your order has been placed. All orders will be shipped in standard packaging unless gift wrapping is selected in the shopping bag.

United States

We offer free ground FedEx shipping on all U.S. orders. Overnight delivery is available for $25. Orders must be placed by 12pm EST to qualify for next day delivery. Overnight shipments cannot be delivered on weekends or federal holidays and will be delivered the following business day.

International

International shipping is available for a flat rate of $95. We ship to over 60 countries. We cannot deliver to P.O. Boxes and APO/FPO addresses.


Orders shipped outside of the United States may be subject to import taxes, customs duties and other fees levied by the destination country. All orders sent outside of the United States are delivered duties unpaid, and all import taxes, duties and customs fees, as well as compliance with the laws and regulations of the destination country, are the customer's responsibility. Payment is usually collected at time of delivery. Mark Cross may provide the international shipper with the product details, including cost, as well as customer name and address or other contact details, so that the information can be provided to destination customs or postal authorities, to the extent required under the laws and regulations of the destination country. It is the customer’s responsibility to ensure that the items ordered can be legally imported into the destination country. While we do provide cites documentation, regulations may prohibit importation of items made with exotic materials. Please note that outside the United States, the customer is responsible for any import duties, goods and services tax (GST), value added tax (VAT), and customs fees.

Order Tracking

Once your order has been packed, we will send a confirmation email with your tracking number to confirm that your order has been accepted. If you have a registered account with Mark Cross, you may check the status of your order online.


Returns

RETURN POLICY

Free returns are available for all full price items within 30 days of purchase and all sale items within 14 days of purchase, provided the return conditions specified below are met.

RETURN CONDITIONS

Purchases must be returned with the original Returns Form. Items returned must be in their unused original condition with all tags attached and any related accessories included. Incomplete, damaged or worn returns, or anything reasonably believed by Mark Cross to have be used, will not be accepted and will be sent back to the customer.

How to return an order

Click here to start a return.

Product Care

Caring for your Mark Cross bag

You are now the owner of one of the world's finest leather products. It bears an unmistakeable symbol of quality: The Mark Cross Trademark. It guarantees that artisans crafted the piece from start to finish and that our uncompromising standards for materials, design and workmanship have been met. All our materials are sourced and selected by experts using the very best Italian leather tanneries. So, they must be cared for in a very special way.

Smooth and Grained Leathers

Our smooth and grained leathers must have regular care. They should be cleaned with the help of a soft and dampened cloth. Once you are sure that the leather is dry, you can polish it in circular strokes using a colorless wax and a soft cloth. Make sure that the leather is not exposed to direct sunlight or humidity.

Vegetable Tanned Leathers

The vegetable tanned leather process leads to higher quality and provides natural protection against aging. As the leather is not artificially treated, it is subject to natural oxidation resulting in visible color changes over time. The polishing treatment is the same one utilized for smooth and grained leathers.

Suede Leathers

Suede Leathers are among the most sensitive. Color can fade or stain with exposure to water or rain. If that happens, make sure that you let the suede dry before cleaning it. In order to maintain the velvety texture of suede, gently run the surface with a soft brush.


It only takes a little care to get the most out of your leather. Treat it well and it will reward you with years of enjoyment.

Gift Wrapping

Gift Wrapping

All orders will be shipped in standard packaging unless gift wrapping is selected in the shopping bag during checkout. Our signature packaging is crafted from recyclable paper and features a signature Mark Cross ivory box with a hand tied celadon ribbon.